Terms & conditions.

YES Experiences Portugal is a licensed Portuguese tour operator (RNAAT nº 31/2023, NIF PT 518210910) based at Av. 25 de Abril, Sesimbra, Portugal, designing private journeys across Portugal, with pickups from Lisbon, Cascais, Sintra, Sesimbra and Setúbal. By making a reservation with us you agree to the terms below, which govern the booking, payment, cancellation and conduct of your private experience.

Bookings & payment

Reservations are confirmed once payment is received. Prices shown are per private group unless stated otherwise. All experiences are operated by YES or carefully selected local partners.

Cancellations

Signature Experiences. Free cancellation up to 24 hours before the experience.

Studio, Travel Designer, Corporate, Moments and other custom-built experiences. Cancellation terms are shown clearly before checkout or confirmation. We will always do our best to reschedule when possible.

Liability

YES Experiences Portugal carries the insurance required by Portuguese tourism law. Guests participate in activities at their own discretion and must disclose any condition that affects their ability to take part.

Alternative dispute resolution (RAL)

If a dispute with us cannot be resolved directly, consumers may turn to an alternative dispute resolution (RAL) entity under Portuguese Law no. 144/2015. The list of authorised RAL entities is published on the Portuguese Consumer Portal at www.consumidor.gov.pt. Complaints can also be submitted through the official Livro de Reclamações.

For the full operator terms, contact us at info@yesexperiencesportugal.com.